If you receive the item unsatisfactorily, pls do not leave negative feedback first and contact with us! Communication is always the best way to solve any problem. We promise we will solve any problem for you!
If you give us five stars on both feedabck and the detailed rating of the transaction, we will give you a $3 discount for your next order!
1. If you are satisfied with our products and services, please leave your positive feedback and 5 stars . and 5 stars for the detailed rating of your order. Once you show us the screenshot of both 5 stars , we will give you $3 DISCOUNT for your next order.
2. If you don't satisfied our porducts, pls contact us before you leave negative feedback or do the detailed rating. We guarantee we will100% slove any problem for you.
1. Preparing Time: we need 1-5 working days to prepare your order according to our numerous orders every day.
2. Free Shipping For Worldwide
3. APO/FPO/DPO Shipping
We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered.
About Customs Duty
In consideration of our customers' benefit, We are forced to ship your order by regular mail. Please understand, however, customs duty is out of our control we can't guarrante no tax fee and will not bear any tax fee. But we will refund your payment for express shipping(if you have paid) to your account within 24 hours. We sincerely apologize for any inconvenience this may cause you.
If you choose the free shipping option, your parcel will be directly delivered your home only one time or it will send to your local post office then you need to take your tracking number and your personal ID to collect your items.We will inform you immediately once your parcel have been sent out.
If you choose express shipping, please remember to leave your contact number, this is required for express shipping.
Our team do sell based on their excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you.
Atten: we can’t accept the exchange or canceling after your order has been shipped.
The following information is required when you reflect the problem:
*The item’s SKU number
If you have any question regarding return policy, please feel free to contact us!
If you are not 100% satisfied with the quality of your purchase from Shinside, you can return or exchange your items within 30 days from the delivered date.
- 1. Items received within 30 days from the delivered date.
- 2. Items received unused, undamaged and in original package.
- 3. Return shipping fee is paid by buyer